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How to Cancel MTN contract | Cell Phones South Africa

How to Cancel MTN contract

You can easily cancel your contract with MTN in very easy steps:
Cancelling a contract with MTN

Give MTN a 20 days notice of intention to cancel your contract and they will assist you through the process.

Cancel by dialling 135 and speak to an MTN agent who will guide you through the cancellation process.
The agent will also be able to give you a detailed breakdown of any costs associated with the cancellation.

You can as well send an eMail to retentions@mtn.com with your cancellation request, and an agent will contact you.

Expired contracts
A cellphone or device contract doesn’t automatically end after the contract term. If you don’t tell us you’d like to cancel the contract, it will continue on a month-to-month basis.

We’ll send you an expiry reminder before the end of your contract term to keep you informed of this.

Notice period
If you’d like to cancel your contract, please let us know 20 days before your contract ends, as it can take several days to process the cancellation.

Applicable cancellation charges
When cancelling a contract, you may need to pay:

The outstanding cost of a device (if applicable)
1-month’s subscription
Any remaining usage charges
Note: If you port your cellphone number to another service provider before the end of your contract period, cancellation fees will apply.